Booking notice

Deposits are required via EFT when bookings are made to reserve the appointment.

We ask that you please reschedule or cancel at least 48 hours before the beginning of your appointment or you may be charged a cancellation fee of 25% of the cost of your service.

Corrections of other artists work

Many new clients ask us to correct or refresh the permanent makeup that was applied by someone else. We do not always perform procedures to cover old permanent makeup.

Please email us your photo or ask about a consultation. Make sure you send us clear pictures in natural daylight of each eyebrow in front & side view, along with a portrait.

In many cases, those corrections are challenging, because it involves unknowns like brand and composition of the pigments used by the original practitioner, color, shape, fading, your skin’s natural pigmentation, length of time since most recent application, and more. Because of this, we cannot guaranty a specific result or determine how many removal or color correction sessions you might need.

We can usually improve the appearance. We price this service as a new application if additional work is required we charge each visit like touch up according to standard touch up rates.

By Appointment Only

Appointments are only made by WhatsApp on 071 445 6357.

Please keep in mind that procedures take between 2-3 hours usually.

Still, have questions? Let’s get in touch

Policy

Providing great customer service is our number one goal. We respect your time and ours. Due to the nature of the services we have policies that need to be followed to have a satisfactory experience every time you visit us. We appreciate your understanding and cooperation.

Consultation

Consultation is mandatory via WhatsApp including a pre – assessment of your eligibility to receive any treatment from us. We assess your skin type and discuss the desired look. Since this is at least a two-step process and it is hard to predict your healing ability, please consider any upcoming special events that might affect your scheduling. We ask you to come to your appointment with realistic expectations.

Deposit

A 50% deposit is required for all appointments upon booking. It is applied to the cost of your procedure and holds your appointment. This deposit is to ensure that you are serious about scheduling your appointment.

In case you need to reschedule, we require a call 48 hours in advance. Your deposit will be moved up to one time before it is forfeited.

If you cancel within 48 hours a late cancellation fee will be charged or if you do not show up for a scheduled appointment your deposit is forfeited.

You will get a text message 24 hours before the planned visit. Please make sure to confirm your appointment.

General Rules

No one is allowed in the procedure room at the time of your visit unless you need help to communicate or arranged prior.

Children under 18 are not allowed to have permanent makeup procedures without parental consent and prior assessment.

Healed results will vary with each client. No guarantee will be made and additional sessions may be required to achieve optimal results. Additional charges will be applied.

Appointments

We are by appointment only.

We require a deposit to hold an appointment.

Touch-Up: Perfecting Sessions

Please note that we only offer Touch-Ups for loyal clients (new clients are not eligible for Touch-Up pricing).

Refund

No full or partial refunds will be given after the service has already started. Special circumstances could be made if there is an issue with your service with regards to incorrect shape or colour, however, a refund is not guaranteed as the service was already carried out and tattoos are not physical, tangible items.

Cancellations

If you need to cancel or reschedule an appointment, please let us know 48 hours before your scheduled appointment. No-shows or cancellations within 48 hours of the scheduled appointment will be charged 25% of the original cost of the treatment.

Lateness

Please plan to arrive 15 minutes before your scheduled appointment. We cannot guarantee that you will be seen if you are 15 or more minutes late for your appointment and a late reschedule fee will apply.

Tipping

All tips are much appreciated but not required.

Contraindications

We may require a doctor’s release note to perform treatments on clients with certain pre-existing conditions. We do not perform treatments on women who are pregnant or nursing, or on anyone who is currently undergoing any medical treatment.